Dashbot

Transform Unstructured Data into Actionable Insights with Dashbot

Dashbot is a powerful conversational analytics platform that empowers enterprises to unlock the value of unstructured data from voice, chatbot, SMS, and other text-based interactions. By processing this data with advanced AI and natural language processing, Dashbot delivers a 360-degree view of customer insights to accelerate business decisions and drive digital transformation.

Gain Deeper Customer Understanding

Dashbot's AI-powered data enrichment adds context and topic clustering to your unstructured data, providing a richer understanding of customer sentiment, effort, and outcomes. Leverage predicted CSAT, customer effort scores, and categorized feedback to uncover the reasons behind customer interactions and identify opportunities for process improvements.

Optimize Conversational Experiences

Monitor the performance and accuracy of your chatbots and virtual assistants with LLM Conversation Analytics. Dashbot's Automation Opportunity Scores and Assessments pinpoint areas where you can streamline workflows and enhance the customer experience through intelligent automation.

Accelerate Data-Driven Decisions

Dashbot's intuitive analytics and reporting transform unstructured data into clear, actionable insights. Quickly identify trends, patterns, and areas for optimization to make smarter, more informed business decisions.

Whether you're looking to enhance customer service, improve self-service experiences, or drive operational efficiency, Dashbot's comprehensive conversational analytics platform provides the tools and insights you need to succeed in the era of digital transformation.