Neo Agent

Streamline IT Service Delivery with Neo Agent

Neo Agent is an AI-powered productivity suite designed to revolutionize workflow automation and task management for Managed Service Providers (MSPs) and IT service desks. By harnessing the power of artificial intelligence, Neo Agent empowers teams to resolve IT tickets faster, boost customer satisfaction, and drive operational efficiency.

Accelerate Ticket Resolution with AI Copilot

At the core of Neo Agent is the AI Copilot, a specialized engine that assists service desk technicians in quickly and accurately resolving IT issues. Leveraging advanced natural language processing and machine learning, the AI Copilot can analyze ticket details, provide contextual recommendations, and automate repetitive tasks - all in a matter of seconds. This dramatically reduces the time-to-resolution, allowing your team to focus on delivering exceptional customer service.

Reduce Inbound Tickets with Neo Assist

Neo Assist, the AI-powered customer support engine, is designed to handle a wide range of customer queries and reduce the volume of inbound tickets. By leveraging conversational AI, Neo Assist can guide end-users through troubleshooting steps, manage ticket creation and updates, and seamlessly hand off unresolved issues to human agents. This proactive approach not only enhances the customer experience but also frees up your service desk to tackle more complex challenges.

Streamline Ticket Triage and Analysis

Neo Agent's powerful automation and analytics capabilities enable your team to streamline the ticket triage and dispatch process. With a few simple prompts, you can set up complex automations, perform in-depth analysis on service tickets, and gain valuable insights - all in less than a minute. Identify the most time-demanding customers, monitor ticket sentiment, and quickly retrieve important documentation from sources like Hudu, ITGlue, SharePoint, and Confluence.

Empower End-Users with Neo Pulse

Neo Pulse, the AI-powered customer self-service module, guides end-users through the process of resolving common issues, creating and updating tickets, and escalating unresolved problems to your service desk. By empowering customers to take an active role in their support experience, Neo Pulse reduces the burden on your team and enhances overall customer satisfaction.

Unlock the Power of Intelligent Automation

Neo Agent is the AI-driven productivity suite that empowers MSPs and IT service desks to streamline workflows, boost efficiency, and deliver exceptional customer service. With its comprehensive suite of features and seamless integration capabilities, Neo Agent is the ultimate solution for organizations looking to stay ahead in the rapidly evolving IT service landscape.