Gladly

Revolutionize Customer Service with Gladly

Gladly is a powerful AI-driven platform that transforms the way businesses deliver personalized customer service. Designed to streamline workflows and boost agent productivity, Gladly offers a suite of innovative tools that elevate the customer experience.

Personalized Agent-Assisted Service

At the heart of Gladly is a ticket-free, people-centered platform that enables agents to provide truly personalized support. By tying all communication to the customer, rather than a case or ticket number, Gladly provides agents with a real-time understanding of the customer's history and preferences, empowering them to deliver tailored, empathetic service.

AI-Powered Productivity Boost

Gladly's AI-powered tools, including Hero AI Authoring, Hero AI Summaries, and Hero AI Replies, work seamlessly to boost agent productivity and efficiency. These cutting-edge features automate repetitive tasks, generate personalized responses, and provide intelligent insights, allowing agents to focus on delivering exceptional customer care.

Personalized Self-Service

Gladly's AI and automation platform enables personalized self-service, designed to work hand-in-hand with the Gladly Hero agent-assisted experience. By leveraging the company's brand policies and processes, Gladly's self-service solutions provide customers with tailored, guided support, empowering them to resolve issues independently.

Unified Omnichannel Experience

Gladly unifies every customer conversation from voice to email to SMS to self-service in a single, intuitive conversation view. This seamless omnichannel approach ensures that customers receive consistent, personalized support across all touchpoints, enhancing their overall experience.

Effortless Onboarding and Insights

Gladly's dedicated support team helps businesses onboard with ease, ensuring a smooth transition and quick time-to-value. Additionally, the platform's advanced analytics and performance tools provide real-time insights, enabling data-driven decision-making to continuously improve customer service.

Elevate Your Customer Service with Gladly

Gladly is the AI-powered customer service platform that revolutionizes the way businesses engage with their customers. By combining personalized agent-assisted support, AI-driven productivity tools, and seamless omnichannel capabilities, Gladly empowers organizations to deliver exceptional customer experiences that drive loyalty and growth.