Deflekt

Deflekt: Automate Your Customer Support and HR Workflows

Deflekt is the AI-powered productivity and automation solution that streamlines your customer support and HR processes. By handling up to 50% of routine inquiries automatically, Deflekt frees your team to focus on high-value tasks and deliver exceptional service.

Reduce Workload and Improve Efficiency

Deflekt acts as your first line of support, handling common questions and requests across multiple channels - web chat, email, Slack, and Microsoft Teams. With its all-in-one toolkit, you can put your support on autopilot, allowing your team to work more strategically.

Deliver Personalized, On-Brand Experiences

Deflekt's customization capabilities let you tailor the web chat widget to match your brand's colors and tone of voice. Configure text for each project and channel to ensure consistent, localized experiences that delight your customers and employees.

Seamless Integration and Scalability

Deflekt seamlessly integrates with your existing systems, allowing you to add webpages one by one, multiple at a time, or by using a sitemap. As your business grows, Deflekt scales to handle increasing volumes of inquiries without compromising quality.

Maintain Human Touch

While Deflekt automates routine tasks, it always offers a human support escape to avoid dead ends. This ensures your customers and employees can still connect with a live agent when needed, preserving the personal touch that builds trust and loyalty.

Gain Valuable Insights

Deflekt's comprehensive monitoring and reporting capabilities allow you to track all conversations, star the ones that need attention, and filter conversations that ended with a human support request. Leverage these insights to continually optimize your support processes.

Unlock the power of AI-driven productivity and automation with Deflekt. Reduce your workload, deliver personalized experiences, and maintain the human touch - all while driving measurable improvements in efficiency and customer satisfaction.