Birch
Birch is an AI-powered workflow automation platform that streamlines complex contact center operations, enabling agents to resolve customer inquiries up to 50% faster. By intelligently routing tasks, retrieving relevant information, and automating repetitive processes, Birch empowers teams to deliver exceptional service at scale.
Our Review of Birch
Streamline Your Workflows with Birch: Intelligent Automation for High-Compliance Industries
Birch is a powerful AI-driven platform that revolutionizes workflow automation in high-compliance industries like healthcare, insurance, and banking. By leveraging state-of-the-art natural language processing, Birch reduces Average Handle Time by up to 35% through the automation of complex after-call-work.
Tailored for High-Compliance Conversations Birch's models are purpose-built to understand the intricate, high-compliance conversations that define these industries. Our in-house, best-in-class Speech to Text model is tuned to the unique language and processes of healthcare, insurance, and banking, allowing Birch to classify calls, write summaries, and complete key fields within 15 seconds of call completion.
Rapid Insights, Reduced Risks Birch provides deep, rapid insights on emerging risks and opportunities with your products, patients, and providers. By automating the analysis of complex conversations, Birch empowers your team to make informed decisions and stay ahead of the curve.
Rapid Deployment, Seamless Integration Configuring Birch to your specific use case can be done in about four weeks, thanks to our end-to-end proprietary pipeline that is tuned to the language and processes of your industry. Birch seamlessly integrates with your existing systems, ensuring a smooth transition and maximizing the value of your investment.
Trusted by Industry Leaders Birch's best-in-class technology is built in-house by world-class experts in transformer-based natural language processing. Our solutions are trusted by leading organizations in healthcare, insurance, and banking, who rely on Birch to streamline their workflows and gain a competitive edge.
Experience the power of intelligent automation with Birch. Unlock new levels of efficiency, reduce risks, and drive innovation in your high-compliance industry.